Payments

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Making Payments that are submitted to your account

Note: Cash, Check or Credit Card payment options are for TRACKING PURPOSES ONLY.  SupportPay does not support Credit Card to send funds, nor do we send checks on your behalf.

To make a single payment

  1. Click on the green PAY button on the right side of the expense you wish to pay.
  2. When the Payment window opens, verify the dollar amount and today's date. These items cannot be changed
  3. PayPal will be selected by default.
  4. (IF using PayPal) Verify that the PayPal e-mail addresses are correct.
  5. When you select the blue Pay button, you will be redirected to the PayPal login screen. You will then enter your valid username & password for PayPal and proceed to complete the payment. SupportPay will record the payments and show them as paid in both accounts involved in your support case.

6.   You can record a cash, check, or credit card payment by clicking the Already Paid button and selecting the payment method used

7.   The tracking information will change depending on the method used.

Cash - No Tracking information.  

Check - Additional Info will ask for the Check Number used. 

Credit Card - Additional Info will ask for Credit Card Type and Confirmation Number

8.   ALL forms of Payment will give you the option to Add Payment proof. Click on Add Payment Proof to upload your payment proof such as copy of the cancelled check or receipt

9.   Click the blue Record Payment Button

 

To make multiple payments

Click on Make Payment

This will open a payment screen with all unpaid transactions.  

From here you have several options.  Pay All transactions,  Pay Selected Transaction, send a partial payment of the total You Owe. 

  1. To pay All Transactions, check the box at the top left of the Expenses You Owe Section.
  2. This will check all unpaid transactions
  3. The Amount will change to match the amount You Owe. 
  4. Click the Pay Amount button

  1. To Pay Selected Transactions, check the box next to each individual Transaction you wish to pay. 
  2. As you check each item, the count will update and the amount will update
  3. Verify the count matches the number of transactions you are paying and verify the total amount to pay
  4. Click the Pay Amount Button

 

To Make a Partial Payment, there are two options,

Option 1,

  1. Enter the amount you would like to pay in the Amount Box
  2. The system will disburse the amount crediting the oldest item first.
  3. Click the Pay Amount Button

Option 2

  1. Enter the amount you would like to pay for individual transactions
  2. Click the Pay Amount button

  

  1. This will open the Payment window
  2. Verify the dollar amount and today's date. These items cannot be changed
  3. PayPal will be selected by default.
  4. (IF using PayPal) Verify that the PayPal e-mail addresses are correct.
  5. When you select the blue Pay button, you will be redirected to the PayPal login screen. You will then enter your valid username & password for PayPal and proceed to complete the payment. SupportPay will record the payments and show them as paid in both accounts involved in your support case.

6.   You can record a cash, check, or credit card payment by clicking the Already Paid button and selecting the payment method used

7.   The tracking information will change depending on the method used.

Cash - No Tracking information.  

Check - Additional Info will ask for the Check Number used. 

Credit Card - Additional Info will ask for Credit Card Type and Confirmation Number

8.   ALL forms of Payment will give you the option to Add Payment proof. Click on Add Payment Proof to upload your payment proof such as copy of the cancelled check or receipt

9.   Click the blue Record Payment Button

 

 

 

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