An email invitation will be sent to the other parent from SupportPay when the initial parent completes registration.
- Open the email invitation and click on the green "Register Today" button at the bottom of the e-mail,
This will open the registration page in your default browser
- Enter your First Name
- Enter your Last Name
- your email address will be prefilled
- Enter a unique password (minimum of 5 characters)
- Repeat the same password
- The checkbox next to "The other parent has already joined SupportPay. I would like to connect to that case." should be checked, if not, check the box.
- Click the orange Register button
Review the information on this screen. Review the following for accuracy, as this is based on what the other parent entered.
- Location: The State where the Case is filed
- Case: The Case Number. If this starts with "TEMP-CAS", it is a temporary case number. If you have the Permanent Case number, and wish to have it in your SupportPay account, please contact us we can update the case #
- Participants: This is the name of the other parent
- Answer the Security Question.
- Click the Green Submit button
If registration is successful, you will then be taken to the Welcome Screen where you can now get started using SupportPay.
You are now ready to begin using SupportPay with the co-parent of your child(ren).