Setting Email Alerts & Preferences

Setting Summary Email Preferences

When actions occur to your account, such as a Payment has been made to you, or a dispute created or resolved, SupportPay will send you an e-mail alert that will notify you of those actions. SupportPay also sends out a Summary email on a monthly basis that shows all activity on the account in the last month. You can adjust the frequency of the Summary e-mail

1) Go to the User Information screen by clicking on your name in the top right and selecting User Information.

2) This will take you to the Your Info tab of the User Management Screen

3) Here you can update your email address and Save Changes to your account information

Email Notifications

1) You can edit email notifications you receive by Scrolling down on Your Information page.

2) Navigate to the Email Notifications and toggle what emails you want

For assistance watch the attached video below: