Setting Email Alerts & Preferences

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Setting Summary Email Preferences

When actions occur to your account, such as a Payment has been made to you, or a dispute created or resolved, SupportPay will send you an e-mail alert that will notify you of those actions. SupportPay also sends out a Summary email on a monthly basis that shows all activity on the account in the last month. You can adjust the frequency of the Summary e-mail

1) Go to the User Management screen by clicking on the your name in the top right and selecting User Management.

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2) This will take you to the Your Info tab of the User Management Screen

3) Here you can update your email address and Save Changes to your account information

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Email Notifications

1) You can edit email notifications you receive by going to the Case Management tab

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2) Navigate to the Preferences tab and toggle what emails you want

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