--- title: How To Report An Error Or Bug description: Learn how to report an error or bug in SupportPay, including steps to submit issues and what information helps us fix problems faster. --- [Skip to content](https://help.supportpay.com/how-to-report-an-error-or-bug#main-content) [More support](https://help.supportpay.com/kb-tickets/new?hsLang=en) [![SupportPay - Family Finances, Simplified.](https://help.supportpay.com/hs-fs/hubfs/Logos/logo_bicolor.png?width=558&height=120&name=logo_bicolor.png)](https://supportpay.com) Open main navigation Close main navigation - [More support](https://help.supportpay.com/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Product Support](https://help.supportpay.com/?hsLang=en) 2. [FAQs](https://help.supportpay.com/faqs?hsLang=en) March 16, 2026 # How To Report An Error Or Bug If you encounter an error or bug in the SupportPay app, you can report it easily by taking a screenshot or shaking your phone. This action will trigger the following pop-up window: ![](https://help.supportpay.com/hs-fs/hubfs/Knowledge%20Base%20Import/28386917704212.jpg?width=463&height=477&name=28386917704212.jpg) When you report an issue, our Support team is promptly notified and will reach out to assist you with your inquiry. You can also contact us using any of the methods described in this Help Center article: [How Do I Contact Support?](https://support.supportpay.com/how-do-i-contact-support?hsLang=en) - [General Information](https://help.supportpay.com/general-information?hsLang=en#main-content) - [Announcements](https://help.supportpay.com/general-information?hsLang=en#announcements) - [Dashboard](https://help.supportpay.com/dashboard?hsLang=en#main-content) - [To Do](https://help.supportpay.com/dashboard?hsLang=en#to-do) - [Registration & Account Settings](https://help.supportpay.com/registration-account-settings?hsLang=en#main-content) - [Registration](https://help.supportpay.com/registration-account-settings?hsLang=en#registration) - [Bank Transfer](https://help.supportpay.com/registration-account-settings?hsLang=en#bank-transfer) - [Family Members](https://help.supportpay.com/registration-account-settings?hsLang=en#family-members) - [Categories & Merchants](https://help.supportpay.com/registration-account-settings?hsLang=en#categories-merchants) - [Security](https://help.supportpay.com/registration-account-settings?hsLang=en#security) - [Demo vs. Subscription](https://help.supportpay.com/registration-account-settings?hsLang=en#demo-vs-subscription) - [Payments, Expenses & Disputes](https://help.supportpay.com/payments-expenses-disputes?hsLang=en#main-content) - [General](https://help.supportpay.com/payments-expenses-disputes?hsLang=en#general) - [Payments](https://help.supportpay.com/payments-expenses-disputes?hsLang=en#payments) - [Expenses](https://help.supportpay.com/payments-expenses-disputes?hsLang=en#expenses) - [Receipts, Payment Proof & Documents](https://help.supportpay.com/receipts-payment-proof-documents?hsLang=en#main-content) - [Documents](https://help.supportpay.com/receipts-payment-proof-documents?hsLang=en#documents) - [Receipts](https://help.supportpay.com/receipts-payment-proof-documents?hsLang=en#receipts) - [FAQs](https://help.supportpay.com/faqs?hsLang=en) - [Support](https://help.supportpay.com/support?hsLang=en) - [WeParent](https://help.supportpay.com/weparent?hsLang=en#main-content) - [WP Subscription, Trials and Charges](https://help.supportpay.com/weparent?hsLang=en#wp-subscription-trials-and-charges) - [US Child Support Calculator](https://help.supportpay.com/us-child-support-calculator?hsLang=en) - [Subscription, Trials and Charges](https://help.supportpay.com/subscription-trials-and-charges?hsLang=en) [![supportpay-logo-expanded-multicolored-preview-1](https://help.supportpay.com/hs-fs/hubfs/supportpay-logo-expanded-multicolored-preview-1.png?width=150&height=29&name=supportpay-logo-expanded-multicolored-preview-1.png "supportpay-logo-expanded-multicolored-preview-1")](https://www.supportpay.com) [mailto:help@supportpay.com](mailto:help@supportpay.com) Copyright © 2026, Smart Family Tech, Inc.