Error When Entering Payment Details for Sender

If you encounter an error while entering your payment details, it means the information provided may be incorrect or incomplete.

How to Fix It

1. Re-enter the correct details – Ensure that both the sender’s and receiver’s payment information is accurate.
2. Verify the receiver’s registration – The receiver must be registered with SupportPay and have completed the Bank Transfer Registration Process to receive payments.
3. Try again – Once all details are correct, attempt the payment again.

If you continue to experience issues, please check with your bank or contact our support team at help@supportpay.com for assistance.