How to Download Your Documents in SupportPay

For the best experience when downloading your documents, we recommend using the web app at my.supportpay.com.

Step 1 – Log in and open the Documents Menu

In the left-side toolbar, click Documents to open the Documents menu.

Step 2 – Select “All Documents”

From the expanded Documents menu, click All Documents.

Step 3 – Open the Export Menu

On the Documents screen, click Export on the right side.

Step 4 – Choose a Date Range

In the Export Documents panel, click the Uploaded Date dropdown and select the date range for the documents you want to download.

Step 5 – Select Document Types

Check the box next to each document type you want to include in your download.

Step 6 – Download as a ZIP File

Click the green Download as ZIP archive button. Your documents will be downloaded as a ZIP file into your browser’s Downloads folder.

Tip: On most devices, you can open (unzip) the downloaded file by double-clicking it, which will extract your documents into a regular folder for viewing.