How Do I Contact Support?

If you need assistance, our Helpdesk team is always ready to help. This article explains how to contact us.

A. Directly from your SupportPay account:

1. When logged in, you can click on the Help button at the bottom left of the page.

2. After you click on it, you'll see a pop-up window where you can look up help articles. From here, click on Contact Us.

3. Fill out the required fields and hit Send. This will open a support ticket, and our team will get in touch with you via email within 24-48 hours.

B. From our Help Center:

1. From your account, click on the Need Help button at the right-hand top corner of the screen. This action will take you to our Help Center. (Note: You can also access our Help Center through the following link: https://help.supportpay.com/hc/en-us)

2. Once in the Help Center, click on Submit A Request at the top of the page.

3. Enter the required information and, once ready, hit Submit. This will open a support ticket, and our team will get in touch with you via email within 24-48 hours.

C. Send us an email!

You can directly contact us by sending us an email at help@supportpay.com. This will also open a support request, and we'll get back to you within 24-48 hours.

D. Book a 1-on-1 one meeting with us:

If you prefer to speak with one of our Helpdesk specialists face-to-face, you can schedule a support meeting with us at https://supportpay.com/customer-meeting. Once you schedule your meeting, you will get a Zoom link via email to join.

Please feel free to contact us in any of the ways described above. We're always ready to help you with your inquiries!