FAQ
Common questions outside of specific product information
- What's New in SupportPay?
- Why Am I Getting an "Email Address Is Not Valid!" Error Message?
- How Do I Report An Error Or Bug?
- What Is The Difference Between Reimbursement, Support, And Bill Expenses?
- New SupportPay Version: What Changed?
- How Do I Delete My SupportPay Account?
- How Do I View, Upgrade, Or Cancel My Subscription?
- How Do I View And Manage Family Members?
- How Do I View Or Edit My Personal Information?
- How Do I Contact Support?
- How Do I Switch Between Families?
- Using SupportPay with a VPN? Here's What You Should Know
- Deleting The SupportPay App From Your Device
- How do I get SupportPay and WeParent as part of my employee benefits?
- Is my account information shared?
- How to Turn on Email Notifications in SupportPay - Mobile
- Do you offer Subscription Refunds?
- Is SupportPay up or down?
- Privacy Warning
- How To Turn On Notifications
- Can the Other Parent View Attached Documents?
- What are the Transactions Fees?
- What is the Difference Between SupportPay Free and Premium?
- I thought SupportPay was free? Why am I being asked for a credit card?
- Does SupportPay replace government / state child support systems?
- Is SupportPay affiliated with any State Child Support Agency or Department?