FAQ
Common questions outside of specific product information
- What's New in SupportPay?
- How do I get SupportPay and WeParent as part of my employee benefits?
- Is WeParent Encrypted?
- Why does it take so long for my archive to download?
- Is there an Apple (iOS) update?
- Is my account information shared?
- How to Turn on Email Notifications in SupportPay - Mobile
- Do you offer Subscription Refunds?
- Is SupportPay up or down?
- Privacy Warning
- How To Turn On Notifications
- Can the Other Parent View Attached Documents?
- What are the Transactions Fees?
- What is the Difference Between SupportPay Free and Premium?
- I thought SupportPay was free? Why am I being asked for a credit card?
- Does SupportPay replace government / state child support systems?
- Is SupportPay affiliated with any State Child Support Agency or Department?