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FAQ

Common questions outside of specific product information

  • What's New in SupportPay?
  • Is SupportPay Down?
  • Does MasterCard store my Bank Account Information?
  • Why Can't I Pay With My Payment App?
  • Why Am I Getting an 'Invalid Email' Error?
  • How Do I Report An Error Or Bug?
  • Reimbursement, Support, & Bill Expenses: Key Differences
  • New SupportPay Version: What Changed?
  • How Do I Delete My SupportPay Account?
  • How to manage my subscription?
  • How Do I View And Manage Family Members?
  • How to view or edit my info?
  • How Do I Contact Support?
  • How Do I Switch Between Families?
  • Using SupportPay with a VPN: What You Should Know
  • Deleting The SupportPay App From Your Device
  • How to Get SupportPay & WeParent as Employee Benefits?
  • Is my account information shared?
  • Enable Email Notifications in SupportPay Mobile
  • Do you offer Subscription Refunds?
  • Privacy Warning
  • How To Turn On Notifications
  • Can the Other Parent View Attached Documents?
  • What are the Transactions Fees?
  • SupportPay Free vs Premium: What's the difference?
  • SupportPay is free—why ask for a credit card?
  • Does SupportPay Replace State Child Support?
  • Is SupportPay affiliated with a Child Support Agency?

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