FAQ
Common questions outside of specific product information
- What's New in SupportPay?
- Is SupportPay Down?
- Does MasterCard store my Bank Account Information?
- Why Can't I Pay With My Payment App?
- Why Am I Getting an 'Invalid Email' Error?
- How Do I Report An Error Or Bug?
- Reimbursement, Support, & Bill Expenses: Key Differences
- New SupportPay Version: What Changed?
- How Do I Delete My SupportPay Account?
- How to manage my subscription?
- How Do I View And Manage Family Members?
- How to view or edit my info?
- How Do I Contact Support?
- How Do I Switch Between Families?
- Using SupportPay with a VPN: What You Should Know
- Deleting The SupportPay App From Your Device
- How to Get SupportPay & WeParent as Employee Benefits?
- Is my account information shared?
- Enable Email Notifications in SupportPay Mobile
- Do you offer Subscription Refunds?
- Privacy Warning
- How To Turn On Notifications
- Can the Other Parent View Attached Documents?
- What are the Transactions Fees?
- SupportPay Free vs Premium: What's the difference?
- SupportPay is free—why ask for a credit card?
- Does SupportPay Replace State Child Support?
- Is SupportPay affiliated with a Child Support Agency?