New Features and Improvements

Automatic Payments:
Introducing the ability to set up automatic payments when adding an expense. This allows users to create recurring expenses that will be automatically paid to the other parent, making it easier to stay on top of payments. To set up automatic payments for a recurring expense, go to the Transactions tab on the left-hand side menu and select You Owe. Then, locate the expense you want to pay and toggle the Auto Payment button.

Take A Tour:
Our introductory tour is now available in Spanish, automatically matching your device's default language for a seamless experience.

User Interface Enhancements:
We've refined the user interface to make it more intuitive and user-friendly. Some icons have been updated, and the overall appearance of crucial pages, such as the Family section, has been enhanced.

Bug Fixes

We’ve resolved the bugs affecting the search function in category splits and the import feature.

Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links:

For iOS: https://apps.apple.com/us/app/supportpay-child-support/id808332758 

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US 

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

Notification Enhancements:
We've upgraded push notifications on our iOS and Android mobile app to ensure you receive timely and relevant alerts about your account. Now, you'll get notifications when an expense is added or disputed, and when a payment is made or recorded, among other key updates. We've worked to ensure these notifications function seamlessly across both platforms.

Disputes:
You can now dispute all types of expenses, not just reimbursement or support expenses. This new feature provides greater flexibility, allowing you to manage your finances more effectively by disputing any bill expense as needed.

User Interface Enhancements:
We've resolved alignment issues on the Expense Details page, ensuring that expense amounts display correctly when adding new expenses. Additionally, we've fixed a UI bug where incorrect information appeared when splitting an expense if the amounts didn't match the total. These improvements make the interface clearer and more user-friendly.

Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links:

For iOS: https://apps.apple.com/us/app/supportpay-child-support/id808332758 

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US 

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

Release Date: 07/23/2024

New Features and Improvements:

User Interface Enhancements:

• Take a Tour: We’ve resolved the bugs that caused UI flickering during the "Take a Tour" feature, particularly when learning the basics of adding reimbursements, bills, or support. The "Take a Tour" option has been restored to the home page in the To Do section, and we’ve also improved the descriptions in many tour steps for clearer guidance.

Notifications Enhancements:

• Email Notifications: Our email notifications have been enhanced to send a summary report by default every 30 days. Registered users can now opt to receive emails more frequently (hourly, daily, and/or weekly). Additionally, a reminder email will be sent 7 days before your subscription renewal date.

Other Improvements:

• Choosing a Family: Previously, users had to select a family every time they logged into SupportPay. Now, you only need to choose a family the first time you log in. Once selected, this will be your default family until you switch families via the option in the top right corner of the page.
• Disputes: Users now have the option to open a dispute for expenses shared by three or more users.

Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links:

For iOS: https://apps.apple.com/us/app/supportpay-child-support/id808332758 

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US 

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

User Interface Enhancements

• Personal Information Page: We've fixed the bug causing drop-down lists to overlap with the website's footer and header when users edit their personal information. The user interface now provides a cleaner look on the Personal Information page.
• Family Page: The issue preventing profile pictures from displaying on the Family page has been resolved. Now, all family members' profile pictures are visible.
• Notification Icon: We've added a notification bell icon for users with multiple family members, making it easier to stay informed.
• Avatar Customization: Users can now choose a preferred color for family member avatars, and we’ve added new avatar options to enhance personalization.

Account Setup Improvements

• Family Name Display: We've fixed the bug that prevented the family name from appearing when adding a new family member. This improvement ensures that users can correctly add family members to the appropriate family.

Expense Management Updates

• Annual Payments: We've added the ability to select annual payments when setting up recurring expenses, providing more flexibility in managing finances.
• Recurring Expense Editing: The issue that prevented users from editing the name of recurring expenses when a filter was applied has been fixed. Users can now click to edit recurring expense names without any issues.

Bank Transfer Enhancements

• Multiple Invitations: We've added the ability to invite multiple family members to register for bank transfers simultaneously, simplifying the setup process.

Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links:

For iOS: https://apps.apple.com/us/app/supportpay-child-support/id808332758 

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US 

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

New Features & Improvements

• NEW! We’ve added the ability to import expenses in bulk: It’s finally here! The feature to import expenses in bulk has been added to SupportPay.

• NEW! Users now have the ability to subscribe to SupportPay upon registration: Now, new users don’t have to wait to complete registration to subscribe, as we’ve added the ability to subscribe during the registration process.

• NEW! Now the contact details from the children show up in their Additional Info tab: We’ve added the contact details from the children in the Additional Info tab. This can be viewed by going to the Participants section, selecting the child, and then clicking/tapping on Additional Info.

• NEW! We’ve added the ability to edit the additional info: Now, our users have the ability to update the participants' additional info from the Participants section.

• NEW! We’ve added the option for custom files in the Export tab: Now, users have the ability to export custom files by selecting the newly added option in the Export tab.

• NEW! Users now have the ability to choose how many transactions they can view per page: We’ve enhanced the UI on the transactions page so that users can choose how many transactions they want to view per page.

• NEW! Now our users can download documents by selecting a specific date range: We’ve added the ability to download documents by selecting specific date range. Our users can choose to download documents from all times, this month, the previous month, or select a custom date range.

• Added back the social media buttons on the registration page for SSO: Now, our users can register and/or log in using the social media buttons (Google, Twitter, Apple).

• We’ve improved the Category Split functionality: The app doesn’t allow users to create a category split if a child hasn’t been added.

Bug Resolutions

• Files getting duplicated when uploading them in a dispute.

• Issue when trying to close or skip the pop-up window when adding additional information for a child.

• Family Details section not closing up automatically after moving to a different section or adding an expense.

• Redirection issue when adding an expense/category split.

• Additionally, we’ve released significant fixes for the UI.

New Features and Improvements

• UI updates and improvements: We’ve made several updates and improvements in the user interface, including new fonts, text color, and style. Also, we’ve separated the subscription section and the payments section for a less confusing layout.

• Updated error message for invitee registration: We’ve updated the error message that shows up when an invitee already has an account in our system.

• Email reminders for eCheck registration: We’ve added more reminders for invitees to complete their registration process for eCheck.

• Email receipts for subscriptions: We’ve updated the email we send with the receipt after purchasing a subscription.

Bug Fixes

• Data update issue: We’ve fixed the issue where the information modified by the founding parent upon registration was not showing up in the other parent’s end.

• Quantity of free e-Checks available: We’ve fixed the issue where the system was not showing up the correct number of free e-Checks available, depending on the subscription type.

• Recurring section UI issue: We’ve corrected the UI issue for the Recurring Expenses section.

• Recent activity issue for recurring expenses: We’ve fixed the issue where the system wasn’t showing the recent activity for recurring expenses correctly, duplicating the records.

• Issue uploading and downloading files: We’ve corrected the issue where the system was not showing a preview for the files uploaded, and the files were missing the extension.

• Subscription cancellation issues: We’ve fixed the issue where the system

• UI issue in the mobile registration page: When entering a long email address when registering, the text overlapped with the checkmark that indicates the email address was accepted. This has been fixed.

• Error after eCheck registration: An error message was showing up when registering for eCheck, not allowing to verify the account.

• Register button error: We’ve fixed the issue where the “Register” button directed the users to the login page instead of the registration page.

• UI fixes: We’ve fixed several issues in the UI, specifically in the dashboard and transaction section.

• Transaction showing as paid when it is still processing: We’ve fixed the issue where the transactions were showing as paid even though the payment was still processing.

New Features

• Ability to add Support Order files, and created a new section for them: We’ve added the ability to add Support Order files, and we’ve added a specific section for them. This can be find under Documents > All Documents.

• Improved UI with enhanced wording, icons and colors: We’ve made several improvements in the UI, including new icons and colors for our premium features, and we’ve enhanced the wording on some sections.

• Ability to edit every field when adding other parent: Now our users have the ability to edit every field and enter details when adding other parent.

• Updated invoice email: We’ve updated the email that contains the invoice, adding a fresh look to it and including some important information.

• Ability to view PDF preview: Now our users will see a preview of any PDF they upload with a transaction.

Bug Fixes

• Drawer opening issue after adding or deleting a receipt: We’ve fixed the issue where the drawer showing the transaction details was not opening after adding or deleting a receipt.

• Switch to premium option not showing up when creating a custom category in the web version: We’ve fixed the issue where the toggle button to switch to premium was not appearing when creating a custom category in the web version.

• App resetting when verifying email: We’ve fixed the issue where the app was resetting after verifying the email address.

• Transaction tour issue: We’ve fixed the issue where the “Take a quick tour” functionality for the transactions page was not working.

• Default subscription selected when subscribing: We’ve corrected the subscription plan that is selected by default when subscribing. Now the default is the Family Yearly Plan.

• Users unable to create account: Now our users should be able to create new accounts without any issue.

• Date is not fixed when adding an expense: We’ve fixed the issue where the date was not fixed when adding an expense, causing our users to enter it several times.

• UI showing the same color for different users: We’ve fixed the issue where all the bubbles for the users where showing with the same color. Now, each user shows up with a different color.

• Summary email not matching information in the account: We’ve corrected the information that is sent in the summary email. Now the information contained in the email matches the information in the account.

• Private files functionality: Now the files added as private are completely hidden from other users in the same account.

• Transactions not displaying correctly: We’ve fixed several issues with the transactions layout, as it was not displaying the transactions correctly when clicking on them twice, or required two clicks to switch between transaction details. Now this is working normally.

New Features:

• Daily reports for eCheck deposits: We’ve started to get daily reports for eCheck deposits. With this, we’ve enhanced our ability to detect fraudulent activity.

• Email verification for eCheck registration: We’ve implemented email verification for eCheck registration. Now, all users will be required to verify their email, which makes the registration process more secure.

• A new pop-up message asking for email verification: Related to the update above, we’ve implemented a new pop-up message reminding users to verify their email addresses.

• Improved the registration flow to make it easier: Now it is much easier to register to SupportPay, as we’ve reduced the number of steps required to complete the registration.

• Improved our data syncing: We’ve improved the way we sync our data by using a brand-new system.

• Improved the user interface for the transactions page: We’ve introduced a new table on the transactions page that shows the deleted/void transactions.

• Users now have the ability to change the default settings for due dates: Users are now able to change the default settings for due dates and enter the due date manually.

• Internal improvements: We’ve made improvements internally to make our processes more efficient.

Bug Fixes

• Issue on the invitation message with registering for eCheck: We’ve fixed the issue where the invitation message was not showing up in the app when registering for eCheck.

• SSL certificate error: The SSL certificate issue preventing users from registering and sign in has been fixed.

• Expenses don’t split correctly: Expenses are now splitting correctly, and it is not necessary anymore to enter them twice.

• Subscription date in settings is incorrect: We’ve fixed the issue where the subscription date in settings was showing up incorrectly.

• Bank transfers incorrectly marked as processed or paid: We’ve fixed the issue where bank transfers were marked as processed or paid on our end, but the transaction was not actually taking place. Now the transfers are marked as processed or paid until the transaction has been completed.

• Users unable to cancel subscriptions: We’ve fixed the issue where users were unable to cancel their subscription in the app.

• Issue setting up the due date for expenses: Now, the due date shows up correctly after the user enters it when adding expenses.

• Registration of Invitee: We fixed the issue where the information entered by an invitee upon registration was not overriding the information entered by the inviter.

• Country and Relationship mandatory for case participants: Now the country and relationship are not mandatory fields for case participants.

• Phone verification issue for eCheck registration: We’ve fixed the issue where the system was showing accounts as verified for eCheck registration even though the phone number was not verified yet.

• Users unable to sign up to SupportPay: Now, users should be able to sign up normally to SupportPay.

• Grammar mistake in Welcome Email: We’ve corrected a grammar mistake in the welcome email sent to new users.

• Scrolling issue in the mobile dashboard: We’ve fixed the scrolling issue in the mobile dashboard where our users could not scroll to the bottom.

• Rows only highlighted if clicked: Now, selected rows will remain highlighted even if the user is not clicking on them.