Hey there! Are you wondering what's new on the latest version of SupportPay? We got you covered; here you have a summary of our latest release:
Release Date: 12/19/2024
New Features and Improvements NEW! Recurring Expenses Managing recurring expenses just got easier! You can now edit existing recurring expenses directly in the app. Whether you need to adjust the amount, change the frequency, or update other details, this new feature gives you greater control and flexibility over your financial planning. Daily Summary Enhancements Staying informed has never been more convenient. We’ve enhanced the daily summary by including comments made on expenses. Now, you can review not just the expenses themselves but also any important notes or context associated with them. This improvement ensures that all the details you need are accessible at a glance, helping you stay organized and on top of your finances. Simplified Add Expense Process Adding expenses is a fundamental feature, and we’ve made it better than ever. The process has been streamlined to be faster, more intuitive, and user-friendly. Whether you’re adding a quick expense or including detailed information, the new design ensures you can do so with ease and efficiency. UI Enhancements We’re always looking for ways to improve the visual and navigational aspects of SupportPay. This update includes significant user interface enhancements that make the app more intuitive and enjoyable to use. From clearer layouts to smoother navigation, these changes aim to provide you with a seamless experience every time you open the app. Bug Fixes We’ve been hard at work addressing key bugs that were impacting the app’s functionality. These fixes ensure a smoother, more reliable experience across all devices. Some of the critical issues resolved include:
Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links: For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US
We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today! |
Release Date: 11/28/2024
New Features and ImprovementsNEW! Child Support CalculatorWe’re thrilled to announce the launch of a new app for our popular Child Support Calculator! This powerful tool offers an intuitive interface that allows you to easily calculate and manage child support payments. Try it now at calculator.supportpay.com. Demo Account Page RedesignDiscover a completely revamped Demo Account Page with a sleek, modern design that ensures faster navigation and an enhanced user experience. Explore the newly updated page now! NEW! DocumentsUpload and view documents with improved clarity using our new zoom feature. This enhancement makes it easier than ever to manage and review important documents within the app. NEW! NotificationsStay organized and never miss a payment with timely reminders! Users will receive payment reminders 3 days before the due date, giving them ample time to review and confirm transactions. NEW! DisputesCounter-disputes are now enabled for cases involving multiple participants. This feature adds a layer of flexibility and efficiency to dispute resolution processes, ensuring smoother interactions. Export FeatureWe’ve refined the export functionality and fixed bugs, resulting in a more reliable and efficient experience for exporting data from the mobile app. Get your data quickly and accurately when you need it. Bank TransfersThe issue that prevented users from deleting unused bank accounts has been resolved, and account management has been streamlined to ensure that your financial information remains current and accurate. Family Members A bug that previously hindered adding new family members to accounts has been addressed, enhancing family account management. Other ImprovementsIn addition to the above updates, we’ve made several UI enhancements and other fixes to further refine the user experience. Enjoy a more seamless, enjoyable app navigation and overall improved functionality!
Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links: For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US
We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today! |
Release Date: 11/11/2024
New Features and Improvements NEW! Child Support Calculator We’re proud to introduce a brand-new app for our popular Child Support Calculator! This tool offers a seamless way to calculate child support obligations. You can try it out now at calculator.supportpay.com. NEW! Import Feature Managing expenses has become even easier with our enhanced Import Feature. It now supports multiple participants, making it simple to bring in data for families with complex arrangements or shared responsibilities. NEW! Export Feature Exporting expense data is now more versatile. The updated Export Feature allows users to export expenses for multiple participants in various formats, making it easier to analyze or share financial information when needed. NEW! Payments The new Payments functionality enables you to record multiple payments at once and make partial payments for more than two participants. This added flexibility helps users efficiently manage payments for complex financial arrangements. NEW! Disputes We’ve enhanced the Disputes feature to accommodate multiple participants. This improvement ensures that all parties involved in financial disagreements can be represented and addressed effectively. Bug Fixes We’ve addressed several critical issues to improve overall stability and performance:
Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links: For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US
We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today! |
Release Date: 10/17/2024
New Features and Improvements
Expense Export
We’re excited to introduce a new feature that allows you to export expenses for multiple participants in PDF format. To export, navigate to the Transactions tab in the left-hand menu, select the transactions you wish to view, and click Export at the top right corner of the expenses table. Choose the export criteria to generate your PDF.
Import Feature
Our import function is back! You can easily import expenses using our downloadable template, which can be found at Transactions > Import.
Recurring Expenses
We’ve added more helpful details to the Recurring Expenses page to make managing your expenses even more accessible.
Spanish Translation
The Add Expense walk-through is now available in Spanish! To change the language, click the Translate icon located to the left of your name at the top right corner of the page.
User Interface Enhancements
We’ve refined wording throughout the app and website to make your experience smoother and more intuitive.
Bug Fixes
We’ve fixed the issue that prevented premium users from accessing their two free transfers per month. Premium users can now enjoy their transfers without interruption.
Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links:
For iOS: https://apps.apple.com/us/app/supportpay-child-support/id808332758
For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US
We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!
Release Date: 09/30/2024
New Features and Improvements Automatic Payments: Take A Tour: User Interface Enhancements: Bug Fixes We’ve resolved the bugs affecting the search function in category splits and the import feature.
Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links: For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US
We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today! |
Release Date: 08/26/2024New Features and Improvements Notification Enhancements: Disputes: User Interface Enhancements:
Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links: For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US
We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today! |
Release Date: 07/23/2024New Features and Improvements: User Interface Enhancements:
Notifications Enhancements:
Other Improvements:
Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links: For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US
We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today! |
Release Date: 06/21/2024
User Interface Enhancements
Account Setup Improvements
Expense Management Updates
Bank Transfer Enhancements
Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links: For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US
We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!
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Release Date: 03/07/2024
A NEW SUPPORTPAY VERSION IS AVAILABLE!
We are thrilled to introduce a revamped version of our website and app, offering enhanced features to elevate your experience. Check out the exciting highlights of this latest update:
- NEW! Ability to Add Multiple Families: Whether you're managing multiple parent/child relationships or sharing in the expenses with another family member, you can now add an unlimited number of families and manage each financial relationship independently. To add a new family, you need to log out from your account and log back in. Then, choose the option to create a new family.
- NEW! Ability to Add More Than 2 People as Participants in an Account: You can now add an unlimited number of family members and/or participants to SupportPay. Whether you're involved in caring for a child and want to add a step-parent or you're a sibling needing to share the financial responsibility of caring for a parent with your siblings, you can now do it all in SupportPay. For instructions on how to view and manage family members, please take a look at the following article: https://help.supportpay.com/hc/en-us/articles/23775263337108-How-Do-I-View-And-Manage-Family-Members
- NEW! Bill Pay: You now have the ability to upload a bill where each person can send their payment directly to a merchant or 3rd party. In addition, you can send a check directly to the merchant right from SupportPay. No more wondering if a payment has been made or having to send money for a reimbursement. Now, each family member can send their payment directly to the 3rd party or merchant, and everyone can log in to SupportPay to get up to the minute status of payments.
- SupportPay and WeParent Integration: As we move closer to fully integrating SupportPay (the leading platform to manage family finances) and WeParent (the leading platform to manage schedules and communicate with each other), you can now use the same login and password to access both solutions, seamlessly.
- Better Expense Details: A better interface allows you to see all the details of an expense, including each person’s shares, receipts, disputes, comments, and payments, all in one place. You can see this by going to the Transactions page and selecting an expense.
- More Functionality, Same Low Price! Even with all of this expanded functionality, we are keeping the same low price while offering even more options. You can now subscribe to a 2-year plan and save even more. Check our pricing at https://supportpay.com/pricing/ .
Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links:
For iOS: https://apps.apple.com/us/app/supportpay-child-support/id808332758
For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US
We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!
Release Date: 07/07/2023
New Features, Improvements & Bug Fixes
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NEW! Add new expenses in 15 seconds or less, using our brand new 3-step process: Introducing a brand new Add Expense Wizard, which simplifies the process of adding new expenses and support.
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NEW! Introducing the Import feature: The new Import feature allows our users to import expenses to the SupportPay app easily.
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NEW! We’ve added the ability to record the payments made via payment applications: We’ve improved our UI so that now you can record payments you made via payment applications, such as Venmo, Zelle, Cash app, etc. and attach a payment proof. Please note that this new feature only allows you to record the payments, but not make the payment through SupportPay using the said apps.
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Other significant improvements and bug resolutions: We’ve improved features such as the search documents functionality, multiple/partial payment functionality, mobile notifications, update personal information from a family participant, etc., by resolving bugs that were affecting these functionalities, as well as improving the UI.
Release Date: 03/06/2023
New Features & Improvements
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NEW! Ability to add a child from the dashboard: Now, our users have the ability to add children from the dashboard.
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NEW! Ability to add a custom category in the Import feature: We’ve made a major improvement in the SupportPay app, by adding the ability to add a custom category when importing expenses.
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Enhanced the performance of the app and website: We’ve significantly improved the performance of our platform, reducing the time it takes to load.
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A new category called Income Support is available when adding support: This new category is available for users when adding Support, along with the other existing categories (Additional Support, Child Support, Alimony/Family Support.)
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Improved user interface in the dashboard: We’ve significantly improved the UI in the dashboard, providing a cleaner look to the app.
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Improved the Add Expense feature: We’ve enhanced the performance of the Expense functionality.
Bug Resolutions
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Country resetting to US when editing merchants: We’ve fixed the issue where the system would reset the country to US when editing merchants, making it impossible to change it.
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Tour page unresponsive in iPad mini: We’ve fixed the issue where the platform was not responding when trying to do the initial tour in an iPad Mini.
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Other significant UI bug resolutions: We’ve resolved several bugs related to the user interface, including issues with notifications, etc.
Release Date: 01/07/2023
New Features & Improvements
Bug Resolutions
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Release Date: 12/07/2022
New Features and Improvements
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We’ve updated the UI when entering a Paypal account as the payment method: Now the UI in the payments section has been updated so that it is clearer for anyone who wants to set up Paypal as their payment method.
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We’ve renamed the “Case” section with “Family”: We’ve renamed this section to reflect its purpose better.
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We’ve updated the UI for the Support Order Files section: We’ve removed the “Amount” column in the Support Order Files section, resulting in a much cleaner screen.
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Added a “Need Help?” button: We’ve added a “Need Help?” button in the dashboard for our users to be able to contact our support team easily.
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Improved the “All Transactions” UI: Now, the top bar in the “All Transactions” sticks when scrolling down so that our users can still view the options.
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Improved the “Export” functionality: We’ve made several improvements to the “Export” functionality, such as UI improvements, downloading documents in zip format, etc.
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Significantly improved the registration flow: We have updated the registration flow and reworked it to SIGNIFICANTLY reduce the steps needed to create an account.
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Improved mobile notifications: Now, our users will receive more accurate mobile notifications.
Bug Fixes
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Adding, editing, and deleting custom categories and category splits: We’ve fixed the issue where adding, editing, and deleting custom categories and category splits, was impossible.
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Transaction and documents section not resetting after going to a different tab: Now, the transaction and documents section resets after the user goes to a different tab.
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Document export issues: We’ve fixed some issues involving the export functionality, where the export button was showing up in different sections when it should only be visible on “All Documents”.
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“Take a tour” functionality issues: We’ve fixed the issue where the “Take a tour” functionality was unresponsive.
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Incorrect “Received Date” for eCheck payments: We’ve fixed the issue where the “Received Date” for eCheck payments was incorrect.
Release Date: 10/13/2022
New Features and Improvements
Bug Fixes
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Release Date: 09/12/2022
New Features
Bug Fixes
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Release Date: 08/24/2022
New Features:
Bug Fixes
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Release Date: 07/13/2022
New Features
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The Family Subscription plan is now available!: You can now upgrade your subscription to a family plan!
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Ability to create custom categories when creating new splits and on the support categories: We’ve added the ability to create custom categories when you’re creating new splits, as well as on the support categories so that you don’t need to exit the section where you’re working on.
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API integration to prevent fraudulent activity: We’ve implemented an email validation API to prevent fraudulent activity.
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Ability to pay for the other parent’s subscription: Now, any parent has the ability to pay for their own and the other parent’s subscription. Yay!
Bug Fixes
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Custom categories disappearing when adding a new expense: We’ve fixed the issue where the selected custom category disappeared when adding a new expense.
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User settings staying highlighted when choosing a different setting: Now, the settings won’t stay highlighted on the left-hand side menu when going to a different tab in the user settings.
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Changed the name of the Base Support category to Child Support: We’ve updated the name of the Base Support category to Child Support.
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Exported files: We’ve corrected the formatting on exported files and fixed the issue where the drawer was not resetting after selecting You Owe/Owed.
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“Thank you” message upon subscribing: The Thank-you message that appears when you subscribe will not hide until you take an action in the app.
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New subscription ID for each subscription message: We’ve added a new subscription ID for each subscription message to help us track them better.
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Incorrect child DOB: We’ve corrected the issue where the app was showing up the birthday of the children incorrectly.
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Links redirecting to the wrong page: We’ve fixed the issue where some links were redirecting free users to the incorrect pages.
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Updated text on the MetLife registration page: We’ve updated and improved the formatting on the MetLife registration page to better describe this benefit.
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Transaction filter: We’ve improved the filters on the Transactions page so that it shows more filtering options.
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Scrolling issue: We’ve fixed the issue where the dropdowns were moving along with the rest of the page when scrolling down/up.
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Added a new link showing SupportPay’s master categories: We’ve added a new link to SupportPay’s master categories for your reference when creating a custom category.
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Security answers case sensitiveness: We’ve fixed the issue where the answers to security questions were not matching due to case sensitiveness.
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eCheck user interface: We’ve corrected some formatting and UI issues in the eCheck UI, such as font size, buttons sizes, etc.
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Zip code field and edit icons: We’ve corrected the issue where the zip code field was showing the increment/decrement icons, and we’ve corrected the Edit icons so that all of them look the same.
For the mobile versions of the app, you can download the latest version by using one of the following links:
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